Refund policy
Exchange Policy
At Suhraavi, we strive to ensure you love every purchase. However, if something isn’t quite right, we offer an exchange option under the following conditions:
No Return Policy
We do not offer returns or refunds on any products. All purchases are final sale.
Exchange Eligibility
We accept exchanges within 7 days of delivery.
To be eligible for an exchange:
- The item must be unused, unworn, and in its original condition
- All original tags and packaging must be intact
- The product must not be damaged, washed, or altered
How to Request an Exchange
To initiate an exchange, please email us at:
Include the following details:
- Your order number
- Reason for exchange
- Clear photos of the product (if applicable)
Our team will review your request and guide you through the next steps.
Exchange Conditions
- Exchanges are subject to product availability
- If the requested item is unavailable, store credit may be issued at our discretion
- Customers may be responsible for shipping charges for the exchange process
Important Notes
- Items purchased during sales or promotions may not be eligible for exchange (if applicable, you can customize this line)
- Suhraavi reserves the right to deny exchanges if the product does not meet the above conditions